Difficult Conversations

April 21, 2017 9:30am - 1:30pm
Using the popular book, Difficult Conversations, this class will explore the elements of difficult conversations, along with ways to make them less stressful and more productive. You will learn to: Shift to a learning stance in order to better interpret the other person’s position Examine your assumptions about the situation Recognize the part we each play in difficult conversations Use the best ways to analyze and address the issue successfully You will benefit by: Lowering your anxiety while holding a “difficult conversation” Learning innovative techniques for better communication Express yourself clearly and powerfully Audience: Anyone who would like to improve their ability to manage challenging communication issues

Website: https://hr.umich.edu/working-u-m/professional-development/learning-professional-development/courses/difficult-conversations
Location: Learning & Professional Development