Patient Experience Learning Forum

February 27, 2018 3:00pm - 4:30pm
"Owning the Patient Experience: How Anyone (In Any Role) Can Improve the Patient Experience" Join us for an engaging panel discussion exploring the ways that all employees can contribute to ensuring a positive patient and family experience - regardless of their roles and responsibilities. Panelists: Lisa Anacker, MD, Chief Resident, Department of Psychiatry Ninive Costa, MPH, MLS (ASCP)cm, Medical Technologist, UM Trauma Burn Center Laura Kukla, Environmental Services Supervisor, Mott Hospital Erik Mattila, Security Lieutenant, Security Services Trisha Paul, Medical Student, UM Medical School Moderator: Molly Dwyer-White, MPH, Administrative Director, Office of Patient Experience This event is approved for continuing education credits for Nursing and Social Work. Please see website for details. No registration required!

Location: Danto Auditorium, Frankel Cardiovascular Center

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