November 8, 2017 7:00am - 4:00pmConfrontations are about that in-the-moment accountability. Developed by VitalSmarts®, Crucial Accountability® teaches a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. You will learn to: -Use a step-by-step process for holding anyone accountable for their performance, no matter their power, position, or temperament -Demonstrate how to master discussions to get positive results and maintain good relations by staying focused on the real issues and avoid getting distracted -Find ways to motivate without using power by clearly and concisely explaining specific, natural consequences to permanently resolve problems -Identify and avoid roadblocks to performance by creatively helping others to avoid excuses, stay on track, and resolve performance barriers Audience: Anyone wishing to improve their conflict management skills Program Note: We are pleased to be offering this program at a special discounted rate only to U-M employees available through LPD. The normal price is $1,395 through VitalSmarts®.
Location: Learning & Professional Development