Working With Difficult People and Personalities

May 31, 2017 2:00pm - 5:00pm
Overcoming the stress experienced when interacting with "difficult" people is a challenge. By focusing on personalities and behavioral styles, this course outlines a positive approach to working around these personality conflicts. You will learn to: Identify categories of difficult people and why you perceive them that way Find coping strategies to effectively deal with difficult people and personality conflicts Prevent the development of problematic relationships Identify the source of a dispute and determine what to do about it Identify ways to effectively deflect the hostility of others You will benefit by: Expanding your knowledge of personality types and interpersonal relations Utilizing skills acquired to diffuse personality conflicts that may arise Gaining confidence in handling tough situations Maintaining composure and professional language in “hot” situations Audience: Anyone wanting to be more effective at handling their emotions when dealing with challenging people and situations

Location: Learning & Professional Development