Keith Dickey, Ph.D., named chief strategy officer

Posted on December 11, 2017

Keith Dickey, Ph.D., has been named chief strategy officer at Michigan Medicine, effective Jan. 1, 2018.

For the past several years, Dickey has been intimately involved in the organization's strategic initiatives as a director with The Chartis Group. The Chartis team has advised and supported Michigan Medicine leadership on a wide variety of topics, including the organizational structure, clinical network strategy, the affiliation with Metro Health and many others. Since March 2017, Dickey has also served as interim director of strategic planning and business development.

Over the last five years at Chartis, Dickey's areas of focus included enterprise and service line strategies, AMC funds flows, capital planning and clinical affiliations.

Prior to joining Chartis, Dickey worked as a health care investment banker, first at Shattuck Hammond Partners from 1996 until 2006, where he served as chief knowledge officer and later principal, and subsequently as a senior health care investment banker at the successor firms of Morgan Keegan & Company and then Raymond James and Associates. Prior to that, Keith was a consultant at APM, Inc., a health care management consulting firm, where he focused on health system strategy and hospital operations re-engineering projects.

Dickey holds a Ph.D. and M.A. in classical archaeology from Bryn Mawr College and an A.B., magna cum laude, from Dartmouth College. He was a Fulbright scholar to Greece in 1987.

Please welcome and support Dickey in his new role!

Alert: Critical IV fluid shortages update

Posted on December 11, 2017

Shortages of intravenous (IV) solutions and medications continue as a result of the impact of Hurricane Maria in Puerto Rico.  

IV Mini Bags (25, 50 and 100 mL) have been most affected (both 0.9% NS and D5% in water), but all IV solutions have become vulnerable to shortages. Continued diligence in conservation of all fluids remains a priority. Alternative options for medication delivery have been put into place, to maximize supplies with the least impact to clinicians and their workload.

While efforts to restore manufacturing and supply levels to pre-hurricane levels are being implemented, we expect this shortage to last well into spring of 2018.

Michigan Medicine continues to monitor these and other expected shortages closely.  For any questions, contact Sue Friebe at; Janine Lee at; or Katie Barwig at

Don’t accept holiday gifts from vendors or patients

Posted on December 11, 2017

The Michigan Medicine Compliance Office reminds all faculty and staff that they may not accept gifts from vendors. You may accept gifts of nominal value (like cookies or candy) from patients or patients' family members, but they should be shared with all personnel in your area or unit. 

Click here for frequently asked questions about gifts from vendors, patients and patients' family members. 

Our Nurses Know: Quality

Posted on December 11, 2017

Jamie Beach first joined Michigan Medicine in 1997.

Jamie Beach finds strength in numbers.

“I am constantly looking at quality data and benchmarking in order to discern best practices for patient care,” said Jamie, the quality data manager at the Frankel Cardiovascular Center. “If there is evidence that a certain procedure or treatment enhances the quality of care that can be provided, I’ll work hard to implement it across the CVC. That’s what our faculty, staff and patients deserve.”

‘I’ve been in their shoes’

For Jamie, it’s one thing to talk about implementing changes to clinical care — and an entirely different thing to know the best way to carry those changes out. Fortunately, her background makes that process easier.

Jamie first joined Michigan Medicine in 1997 as a nurse technician before becoming a registered nurse on 7C in 1999. She later served as a clinical research nurse for a major pharmaceutical company, where she oversaw the administration of investigational drugs for the first time.

It’s that clinical care background that makes her a unique asset to the organization.

“I want to understand what will work and what won’t work on a daily basis for nurses and other health care providers,” Jamie said. “I’ll never propose or ask people to implement something that makes their jobs more difficult or puts patients at risk in any way.”

Jamie said her background also gives her credibility among clinicians — allowing for a healthy dialog that promotes innovation and creativity.

“I’ve worked alongside some of the doctors and nurses who are still here, and those who I didn’t work with know that I’ve been in their shoes,” Jamie said. “So there is mutual respect on both sides. It creates a very beneficial working relationship where we can bounce ideas off of each other and enhance the level of care we’re providing patients and families.”

Quality control

Despite her clinical background, Jamie has always had an interest in quality and safety measures.

“During my first stint here, I considered evidence to guide and advocate for how we treated our patients,” Jamie said. “I was very focused on the ‘why’ behind medications or treatments, including whether they were designed to reduce symptoms or improve long-term heart function.”

After her stint as a research nurse, such an interest inspired Jamie to change to a career in quality — rejoining the organization in 2006 in a role that she felt could have an even greater impact on patient care.

“The federal government had a set of core measures that every heart failure, heart attack and pneumonia case had to meet before a patient was discharged,” Jamie said. “I was in charge of making sure Michigan Medicine stayed in compliance with those measures.”

Jamie stayed in that position for several years before officially joining the CVC in 2015 as the quality data manager.

Finding joy

In her current job, Jamie does more than research data and best practices — though she does plenty of that. She’s also tasked with running a number of programs that aim to enhance the level of care offered at Michigan Medicine, often in fun or interesting ways.

One is the CVC Innovation Challenge, where teams are asked to come up with innovative ideas to improve and enhance clinical care. The winners earn $100,000 prizes to help fund their project.

The other is a program called “Joy in Work.”

“This program first asks leaders to meet with staff to identify ‘what matters’ most to them and then identify ‘what gets in the way’ of the things that matter,” Jamie said.

One project, for instance, involved both clinical and call center staff who previously had no standardized process for managing calls where a patient describes concerning symptoms — also known as “Red Calls.”

“That led to many frustrations among staff, who wanted to be able to help patients in the most efficient way possible,” Jamie said. “So we worked hard to standardize the process, allowing everyone — from faculty to nurses to other staff members — to feel good about the work they do without any unnecessary obstructions.”

Indeed, through the Joy in Work program — and the rest of her tasks at Michigan Medicine — Jamie said she has been able to find immense meaning in her own work.

“I may no longer be directly administering patient care, but I help improve the way that care is provided throughout our facility,” Jamie said. “I’m making it easy as possible for people to do the right thing — and that’s all I can ask for in a medical career.”

Save Money and frustration by Joining Jackson 4 Vanpool

Posted on December 11, 2017

Argyle St Kroger St

Simpson Circle Mott Employee Entrance

Simpson Circle Mott Employee Entrance

Argyle St Kroger St

Brighton Vanpool to Mott/UH – 4 openings!!

Posted on December 11, 2017

Lee Road Park ‘n Ride

P4 Mott parking structure

P4 Mott parking structure

Lee Rd Park ‘n Ride

Workshop: Techniques for fostering clinical reasoning among learners

Posted on December 8, 2017

This workshop is ideal for any faculty interested in elevating their own teaching skills, especially regarding fostering clinical reasoning and medical decision making.

Sound clinical reasoning is essential for quality patient care. Diagnostic error is found in 5-15 percent of cases in medicine, and three-fourths of these are cognitive errors. These statistics underscore the importance of developing the cognitive processes necessary for effective problem solving and diagnostic accuracy. Clinical reasoning, therefore, is a critical component of professional training.

Learning objectives:

  • To discuss the importance of clinical reasoning in patient care and the diagnostic process.
  • To recognize the merits of examining the approaches of exemplary clinician-educators.
  • To identify tangible skills and techniques to foster clinical reasoning among learners.
  • To practice cultivating clinical reasoning in a safe and supportive learning environment.

Date: Wednesday, Dec. 20

Time: Noon – 1:30 p.m. (Lunch will be served)

Location: BSRB Seminar Rooms, first floor

Register online

This workshop is hosted by the Office of Faculty Development, and is open to faculty only. Questions? Contact Jordan Wright at wjordan@umich.eduIf you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact Jordan Wright. Please also let Jordan know if you have any dietary restrictions or food allergies. Please allow at least two weeks advance notice as some accommodations may require more time for the university to arrange.   

CME Credits
The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity


Dee Fenner, M.D., named chair of Department of Obstetrics and Gynecology

Posted on December 8, 2017

Dee Fenner, M.D.

Dee Fenner, M.D., has been appointed chair of the Department of Obstetrics and Gynecology, after approval by the U-M Board of Regents on Thursday.

Fenner joined U-M as an associate professor of obstetrics and gynecology in 2001. She was promoted to her current academic rank of professor in 2006, and was also appointed as professor in the Department of Urology in 2008. During her tenure, she has served as the associate chair for Surgical Services and as director of the Division of Gynecology in the Department of Obstetrics and Gynecology.

Since September 2016, she has served as chief clinical officer for University Hospital and the Frankel Cardiovascular Center, providing operational leadership in conjunction with the chief nursing officer and executive director.

“Dr. Fenner’s clinical and academic impact and contributions have been significant, to both Michigan Medicine and to the entire field of study and practice,” said Marschall Runge, M.D., Ph.D., executive vice president of medical affairs at U-M and dean of its Medical School.

Fenner is highly regarded in the field, having received the 2017 Association of Professors of Gynecology and Obstetrics Life Time Achievement Award and the 2015 American Urogynecologic Society Life Time Achievement Award. She has consistently served in leadership roles in numerous prestigious academic and medical organizations, including director of the American Board of Obstetrics and Gynecology since 2012 and vice president of the American Board of Obstetrics and Gynecology since 2016. She is also a recipient of National Institutes of Health and other funding resources to support her research, specializing in pelvic disorders and fecal incontinence.

Prior to joining Michigan, Fenner served on the faculty in the Department of Obstetrics and Gynecology at the University of Washington and at Rush Medical College in Chicago.

Her new appointment begins Jan.1.