AT&T orders now required to move Cisco phones

January 4, 2018  //  FOUND IN: Updates & Resources

Please be advised that all personnel and departments throughout Michigan Medicine are now required to contact AT&T and submit a service request order for all Cisco telephone equipment moves. Departments and users are no longer permitted to move Cisco telephones on their own.This includes moving a phone within the same building.

Official vendor equipment move requests represent a new requirement primarily for safety reasons. Michigan Medicine must reliably provide telephone location information to emergency responders. Michigan Medicine’s managed service vendor, AT&T, is responsible for maintaining the location database. It is essential that these relocations be handled appropriately through service order activity.

To contact AT&T to place an order to move a phone:

Thank you for your cooperation with this new safety requirement.

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