Play your part in improving the patient experience: Park offsite 

September 12, 2017  //  FOUND IN: Our Employees,

The patient experience often begins not at the reception desk or clinic check-in, but inside a full parking garage, which can lead to a number of issues.

If patients can’t find parking, they end up late or entirely miss appointments, which causes stress and disruption to visitors as well as the organization’s health care professionals. And as Michigan Medicine makes it a priority to provide care for more patients every year, parking will continue to be at a premium.

Faculty and staff are encouraged to help improve the patient experience by parking offsite. When they do, they will be able to take advantage of the university and city’s reliable bus service, save money and reduce “space-hunting” stress — all to help ensure patients and families receive the care that brought them here.

Beginning this week, Michigan Medicine is offering a number of incentives for employees to exchange their blue parking permits for other, less-costly alternatives:

  • Faculty and staff who exchange a blue permit (which costs $736/year) for an orange permit (which costs $80/year) will receive their first three months free.
  • Those who exchange a blue permit for orange — or who join a carpool or vanpool  — will be entered into a drawing every three months to win Apple iPads, flat-screen smart TVs and other fantastic prizes.

Exchanging a permit is easy. Just stop by one of two convenient U-M Parking Customer Service Offices. They are located at:

  • UH South, 2nd floor, room F2117 (near elevator 8): Open Monday through Friday from 7:30 a.m. until 3:45 p.m.
  • Central Campus, 523 S. Division St., Ann Arbor, MI 48104: Open Monday, Tuesday, Thursday and Friday from 7:30 a.m. to 4:30 p.m. and Wednesday from 7:30 a.m. until 6 p.m.

As you consider your options, keep in mind that the organization has already increased bus service by creating a new Crisler Express shuttle every weekday afternoon and by extending the hours of the North-East Shuttle until 8:15 p.m.

For a full look at bus routes and schedules, click here.

Everyone has a role to play in improving the patient experience, and that starts with ensuring that patients and families have a convenient place to park. Remember, parking is for patients — pass it on!