Service Spotlight: Guest Assistance Program
Often, patients coming to Michigan Medicine have a lot on their mind — from learning about their diagnosis to understanding how to implement their treatment plans.
While they focus on their health care, Michigan Medicine’s Guest Assistance Program (GAP) has a dedicated team of social workers all working onsite to problem-solve and coordinate nonmedical needs for adult and pediatric patients and their families. For example, GAP team members assist patients with issues such as transportation to and from appointments, parking concerns, insurance questions and notary services. They also help families find lodging in the Ann Arbor area, aid them in meeting costs for much-needed prescriptions, give them access to wigs and head coverings, and provide information about other important community resources.
If patients or families inquire about these services — or any other nonmedical issue — refer them to the GAP office at University Hospital, Room 2B203, which is located near the Friends Gift Shop and Cashier’s Office. Walk-in hours are Monday-Friday from 9 a.m. until 5 p.m. Program representatives are also available by phone at 734-764-6893 or toll-free at 800-888-9825.
Take service to the next level! Check out http://www.uofmhealth.org/patient-visitor-guide/guest-assistance-program to learn more about all of GAP’s services.