Making a Difference: July 2017 highlights

August 15, 2017  //  FOUND IN: Our Employees,

Employees across Michigan Medicine continue to make a difference through their hard work and dedication. Recognizing the contributions employees make to the organization helps our team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:

Peer recognition

Kristina Downey, nurse, emergency services

Kristina was recently caring for a complex patient who was from out-of-town. Since the patient and caregiver were transferred via ambulance from another hospital, the caregiver was not able to go home and get the things she needed, such as important prescription medications. While taking excellent care of her patient, Kristina also spent several hours obtaining medications for her caregiver. Kristina went above and beyond to get this family what they needed when they needed it — and all without hesitation. Thank you, Kristina!

Andi Duma, administrative fellow, quality improvement

Andi is an asset to U-M. She has assisted with data retrieval and analysis of information not current tracked within our department. Andi has also helped to create tracking flowsheets and is assisting with education for information that will make our unit more sustainable. She is always willing to take a few extra minutes to create a product that will help with process improvements. We appreciate her willingness and the timeliness of her work. Thank you so much, Andi!

Kellogg Eye Center Optical Shop staff

Thank you for providing quality glasses (and many, many replacements) to students through the Regional Alliance for Health Schools (RAHS) program! This past school year alone, your team provided almost 200 eye exams to students in need as well as addressing transportation and financial barriers for patients and their families by seeing them in school. The team also extended hours when patient demand called for it, making this valuable service available to even more members of the community. Thank you all for your eagerness to joyfully care for these kids!

Carmen Caulkin, clinic manager, neuropsychology

Due to recent flooding, one of our patients was unable to access the clinic’s parking lot. He had to park two buildings away, but then was unable to walk the distance to our clinic for treatment. With the assistance of another employee, Carmen took a wheelchair down to the patient and pushed him to our facility. Thank you so much, Carmen, for going the extra mile to help a patient in need!

Corinne Zischerk, financial health consultant, MCIT

Recently, we made a request to Corinne regarding a manual, resource-intensive process that we were hoping she could make easier. Corinne took as much time as necessary to steadily work through our dilemma. Because of her due diligence, she was able to fix our issue with a great big smile on her face. My sincerest thanks go to Corinne for her help. We are grateful that we were just as important to her as the other, often larger, departments in the organization that she works with.

Patient/family to staff

The Department of Spiritual Care

A priest, a rabbi and a minister walked into a room … It sounds like the beginning of a joke, but it’s the end of a beautiful story. I want to thank these individuals, whose names I do not remember, for helping my family at a very tough time.

My family is Catholic. My mother was recently in the CVC ICU and the spiritual care staff were a great comfort to us until the end. There was a rabbi who checked in with us to see if there was anything she could do to help. She arranged for a Catholic priest to come to my mother’s bedside, where he gave her last rites and prayed with us the day before she passed. Then on the day she passed, a minister stopped in. I’m not sure if someone told him about us or if he could just see that we were struggling. He asked us to tell him something about her and he prayed with us. I just want to thank all of them for helping us and giving us comfort in a time of need.

Sherie Garrison, nurse, Von Voigtlander Women’s Hospital

On Mother’s Day, I experienced one of the most painful days of my life. I lost my baby at 13 weeks. Sherie was the nurse assigned to me and I cannot express the amount of compassion and support she showed to my husband and I. Sherie wouldn’t leave my side as I waited for my husband to get to the hospital, she held my hand through the ultrasounds and even followed up with us before I went in for surgery the following day. It’s people like Sherie who make U-M so special, and make me proud to also be an employee here. These are the kind of incredible people that are supposed to be working in the medical field. Thank you so much Sherie for everything; you truly were a huge blessing and played a role in our healing!

Niket Nathani, M.D., internal medicine — pulmonary

I just want to thank Dr. Nathani and his staff for changing my life! I had been very sick with severe chronic asthma and had been on steroids for four years. I also had been taking very strong antibiotics and breathing medications and had undergone several surgeries. I recently decided to take a chance and leave the pulmonary doctor I had been seeing and put my faith in Dr. Nathani. He has helped wean me off the steroids and has put me on the right track to breathing normally again. I just want to thank all of the amazing doctors and staff of the Michigan Medicine pulmonary department. Words cannot describe how much I appreciate their help. I will forever be thankful!

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