MiChart security: ‘Break the Glass’ phase 2 coming soon

April 11, 2017  //  FOUND IN: Updates & Resources

MiChart teams will be implementing the second and final phase of the “Break the Glass” (BTG) project on Tuesday, April 25.

BTG is one of several new enhancements to the MiChart application and serves two primary goals:

  • Patient Protection: To identify and flag patients who, because of their individual circumstance, may be at higher risk of having their record accessed inappropriately.
  • User Prevention: To deter inappropriate access by MiChart users who have no authorized reason to enter a patient’s record by alerting them when they are about to access a protected record.

The first phase of BTG was implemented on January 31 and included applying the new security to the health records of a pilot group of patients identified as “High Risk/High Profile,” such as U-M athletes. The final phase of implementation will apply BTG to the health records of all regular (non-temporary) Michigan Medicine and University Health Services (UHS) employees.

Other patients may request to have BTG activated on their record when scheduling an appointment or during their visits. Any time a patient expresses concern about the confidentiality of their record (e.g., because they know people who work at Michigan Medicine), BTG can be set on that patient’s record. Any Michigan Medicine employee can submit such a request on behalf of the patient.

For more information, including role-specific tip sheets, contact information for staff who can set BTG on a patient record, and examples of reasons to “break the glass,” please visit the BTG webpage on the MiChart website.

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