Workshop: Conflict management: How to have difficult conversations

September 30, 2016  //  FOUND IN: Updates & Resources

This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistencies and reducing resentment. It uses video, group discussions, skill practice, and real-life application to make the course entertaining and engaging.

Here are some of the skills attendees will gain from the course:

  • Learning to focus on what you really want, rather than shifting to unhealthy emotional reactions such as trying to win others over to your view, discrediting others or even causing them grief.
  • Gaining control over your emotions by cutting off disappointment, anger and fear at the source.
  • Learning to dispel misunderstanding and distrust by clarifying misunderstood motives and establishing mutual purpose.
  • Reducing defensiveness by starting with facts and only tentatively sharing conclusions.
  • Turning attacking into dialogue by identifying and responding to others' unhealthy conclusions.

When: Tuesday, Nov. 8

Time: 8 a.m. – 4:30 p.m.

Where: BSRB Seminar Rooms, 1st floor

Register online

Follow-Up Session
This 1-day workshop on Nov. 8 is followed by a 90-minute follow-up session on Monday, Dec. 12 from 11 a.m.- 12:30 p.m. in Conference Room 3114 (3C) in the Medical Science Building I. 

This workshop is hosted by the Office of Faculty Development. Questions? Please contact Jordan Wright, wjordan@umich.edu

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