Making a difference: August 2016 highlights
Employees across UMHS continue to make a difference though their hard work and dedication. Recognizing the contributions employees make to UMHS helps our team to become more motivated, drives better teamwork, and gives each individual a sense that they are an integral part of achieving our organizational goals.
You may not always realize the impact you make during each customer interaction (both internal and external), but it’s a vital part of the relationship-building process that the UMHS team uses to engage with patients and each other. Here are a few examples of team members who made a difference last month:
Patient/Family Member to Staff
Michele Spencer, Physical Therapist, PM&R Spine Program
Michele took time at the end of her day and invited me to come over to the clinic so she could show me a few moves that I could do to help my wife’s back. She let me practice on someone to make sure I was comfortable. That was a lot of extra time but it has made a huge difference with home management for us – thank you, Michele, for your kindness and thoughtfulness!
John Thompson, Supervisor, Entrance Services
I was at U-M hospital with my mother for her appointment when she was about to run out of oxygen. She needed another tank to make the two-hour trip back to where she was staying. The department she had her appointment in didn’t have any extra oxygen tanks to give her and we were instructed to go to the main entrance for one. This is where I met John and explained what we needed. He did not have any tanks available at the time, but immediately got busy calling the company that supplied the tank my mom had. He made many calls, even staying over the end of his shift to try and make arrangements with them. The company told him that we would need to purchase a new tank. Knowing this wouldn’t work for us, John continued to stay late and proceeded to make more calls within U-M to locate a tank for my mom. He provided outstanding service to us in our time of need. I don’t know what we would have done without his help. We will never forget what he did for us and we can’t thank him enough. He is absolutely amazing and more than deserving of this wonderful honor!
Stacey Merignac, RN, Mott 10W PCTU
Stacey – we were incredibly lucky enough to have you every day we were in the PCTU. And those days were some of the scariest, rockiest moments of our lives. You instilled hope in us. And with your years of service, you had that first-year heart of compassion, love and dedication. We are so grateful you were led to this profession. We are beyond grateful you were assigned to (our family member) to help bring him over the huge mountain he was facing. You will forever remain in our hearts and prayers that your unique gift, smile and genuine heart pull all your families through as you did ours – much love and appreciation.
Staff to Staff
Hannah Li, Phlebotomist Specialist, Pathology
Hannah is a midnight shift employee, but if you looked at her daily work log (CAP sheet) you wouldn’t know it. Hannah’s shift starts at 10 p.m., but she routinely stays until 8, 9, or 10 a.m. the next morning. She does not leave until most of the patients have been taken care of. Hannah’s contribution to patient care is priceless. We have been extremely short staffed and Hannah has done her best to help fill in the gaps. I don’t know how she does it, but we certainly appreciate her and all she does to help support the team. Great work, Hannah! Your hard work doesn’t go unnoticed or unappreciated. You are a true team player.
Matthew Abbott, MD, Orthopedic Surgery
Thank you, Dr. Abbott, for your prompt response in caring for a child with a broken arm. You changed your schedule around to be able to see her ASAP – extremely prompt and responsive. You did an amazing job in her care and she is doing extremely well. We need more physicians/surgeons like you!
Marla Bryan, LPH, Home Care Services, Michigan Visiting Nurses
Marla has become a saint! With only a minimum number of HHAs working due to illness and vacations, Marla offered to help do HHA visits so patients could receive assistance with their personal care. This is not the first time Marla has offered her help and I am sure it is not the last. She is so team oriented and always willing to help when the time comes. Never a complaint. Never “it’s not in my job description.” Never even an unkind word. Always “just let me know what I need to do and I will do what I can to get everything accomplished.” Marla’s work ethic is remarkable and she should be commended for all of the effort she puts forth while working for MVN. Thank you, Marla, from the bottom of my heart. You are the best and sincerely appreciated!