Workshop: Conflict management: How to have difficult conversations

August 5, 2016  //  FOUND IN: Updates & Resources

This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistencies and reducing resentment.

It uses video, group discussions, skill practice, and real-life application to make the course entertaining and engaging.

Here are some of the skills attendees will gain from the course:

  • Learn to focus on what you really want — rather than shifting to unhealthy emotional reactions such as trying to win others over to your view, discrediting others or even causing them grief.
  • Gain control over your emotions by cutting off disappointment, anger and fear at the source.
  • Learn to dispel misunderstanding and distrust by clarifying misunderstood motives and establishing mutual purpose.
  • Reduce defensiveness by starting with facts and only tentatively sharing conclusions.
  • Turn attacking into dialogue by identifying and responding to others' unhealthy conclusions.

When: Tuesday, Nov. 8

Time: 8 a.m. – 4:30 p.m.

Where: BSRB Seminar Rooms, 1st floor

Register online

Follow-Up Session
This 1-day workshop on Nov. 8 is followed by a 90-minute follow-up session on Monday, Dec. 12 from 11 a.m.- 12:30 p.m. in Conference Room 3114 (3C) in the Medical Science Building I. 

This workshop is hosted by the Office of Faculty Development. Questions? Please contact Jordan Wright,



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