Good listening is an active process and a skill that must be learned. Learn how to be a better listener at “Improving Your Listening Skills” offered Wednesday, May 2, from 1-4 p.m. in HRD.
You will learn to:
Recognize how the listening process works
Identify several barriers that block accurate comprehension
Use reflection and questions to confirm your understanding
Assess the impact of non-verbal language on the listening process
Use empathetic listening to acknowledge and respond appropriately to emotions
Use different levels of “reflecting content” to verify your comprehension
You will benefit by:
Improving interpersonal relationships at work or elsewhere
Increasing your knowledge through effective listening
Recognizing the value of listening as an effective communication tool
Audience:
All staff interested in gaining or improving fundamental listening skills
Cost: $149
Presenter: Deborah Orlowski
Web Address: http://hrd.umich.edu/programsandcourses/commandlistening.html#1
